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NPS
(Net Promoter Score)
Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. It is calculated based on responses to a single question: 'How likely are you to recommend our product/service to others?' Scores range from -100 to 100, with higher values indicating greater customer satisfaction.
NPS is widely used in business to gauge customer experience and identify areas for improvement. It provides a simple yet effective way to track customer sentiment and drive organizational growth.
NPS is widely used in business to gauge customer experience and identify areas for improvement. It provides a simple yet effective way to track customer sentiment and drive organizational growth.