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ITIL
(Information Technology Infrastructure Library)
The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with business needs. ITIL provides a framework for delivering high-quality IT services and improving operational efficiency.
ITIL covers various aspects of ITSM, including incident management, change management, and service desk operations. By adopting ITIL practices, organizations can streamline processes, reduce costs, and enhance customer satisfaction. ITIL is widely recognized as a best-practice framework and is used by organizations worldwide to optimize IT service delivery.
ITIL covers various aspects of ITSM, including incident management, change management, and service desk operations. By adopting ITIL practices, organizations can streamline processes, reduce costs, and enhance customer satisfaction. ITIL is widely recognized as a best-practice framework and is used by organizations worldwide to optimize IT service delivery.